Support
Refund policy
Refunds follow booking type, how far the job or stay has gone, and whether you paid through checkout. This is the money page. How to tap Cancel is on the cancellation policy. Development uses a sandbox capture; production will return to the same UPI, card, net banking or wallet.
Last updated 22 August 2026
Full refund
You get the booking total (subtotal plus tax shown at checkout) back when all of these are true:
- You paid (not an unpaid awaiting-payment order).
- You cancelled while status was still confirmed or assigned, or support cancelled because the vendor no-showed.
- The type window in the table below still applies, and the listing did not state a stricter non-refundable rate that you accepted.
By service type
| Type | Full refund | No refund (except verified fault) |
|---|---|---|
| Hotels | Cancel before check-in, unless the listing is marked non-refundable | After check-in, early checkout by choice, or no-show |
| Tours | Cancel before the travel date | On travel day after the operator has started, or unused seats you booked |
| Cabs | Cancel before the ride is in progress | Trip started or completed; waiting charges already incurred stay with the partner |
| Home services | Cancel before the technician is in progress | Work started or completed. Spare parts already billed on the job are not returned as cash unless unused and returned |
Service issues after the job
If the stay, tour, ride or home visit was paid and completed but clearly not delivered (wrong listing, unsafe work, no technician), write to support within 48 hours with the booking number and photos. We may refund in full, refund in part, or ask the vendor to rework. This is not a substitute for a free cancel after you simply changed your mind.
When money comes back
- Sandbox / development: the capture is reversed in the booking record immediately after an eligible cancel.
- UPI and wallets (production): often 1–3 bank working days.
- Cards and net banking (production): often 5–7 bank working days, depending on the issuing bank.
- Pay after service / cash: there is nothing to reverse unless you already paid the vendor in cash — settle that with the vendor, then tell support.
Commission is reversed with the booking when a full refund is issued before completion. After a job is completed, partner wallet credit stands unless support claws back for a verified fault.
How to ask
First cancel from My Bookings if the button is there. If it is not, use Contact us with booking number, mobile, and what went wrong. Do not share full card numbers.